Frequently Asked Questions
Everything you need to know about your next timepiece.
Are your watches covered by a warranty?
Yes, all our watches come with a comprehensive 2-year international warranty that covers manufacturing defects and movement issues.
How should I maintain my mechanical watch?
We recommend servicing your mechanical timepiece every 3 to 5 years and avoiding strong magnetic fields to ensure optimal timekeeping accuracy.
What is your return policy for luxury timepieces?
We offer a 30-day return policy for all unworn watches in their original packaging with all protective films and tags intact.
Do you offer international shipping?
Yes, we ship worldwide via insured express couriers. Delivery typically takes 3-7 business days depending on your location.
Are the watches water-resistant?
Water resistance varies by model. Please check the specific atmospheric pressure (ATM) rating on the product page before exposing your watch to water.
Can I have the watch strap resized before shipping?
Absolutely. Provide your wrist measurement in the order notes, and our technicians will adjust the bracelet for you free of charge.