Returns & Exchanges

We want you to be perfectly satisfied with your timepiece, which is why we offer a 30-day hassle-free return policy for all unworn watches in their original packaging. If your new watch doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or visit our returns center with your order number and email address to select the item you wish to return.

• 2.
  Prepare the Package

  Carefully place the watch in its original presentation box with all manuals and warranty cards, ensuring the protective films are still intact.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your shipping carton, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our master watchmakers verify the condition of the return, your refund will be processed to your original payment method within 5-7 business days.